Contact the agency you booked with and request either a refund or, if possible, that your payment be held and alternative accommodation arranged. Under the Turkish Regulation on the Relations of Tourism Enterprises with the Ministry, with Each Other and with Their Customers, a reservation is not considered to exist until the hotel confirms it. Under the same regulation, the hotel has 3 days to confirm your reservation. Keep in mind that if you ask the agency to hold your payment and book you into a different property, a price difference may apply.
This content is general information, not legal advice. Consult a lawyer about your specific situation. Legal Disclaimer
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