I booked while the nightly rate was discounted on the hotel's/agency's website, but they called to say I can't stay at that price. What can I do?
What matters here is how plausible the price was. As of 2025, it is obvious that you cannot stay at a 5-star hotel for 500 Turkish lira a night — a price like that is clearly too good to be true, and the law treats it as contrary to the ordinary course of life. But if, say, the hotel's normal nightly rate is 10,000 lira and you saw 7,000 lira, that is a believable discount, and you can insist on staying at the price you booked.
I'm a company accountant. An invoice was issued to our company, but when I call the agency to ask what it's for, they won't tell me. What should I do?
Have an authorised signatory of your company write a formal letter to the agency quoting the invoice details and asking which ticket or hotel stay it relates to. The agency or hotel will want to see the signatory's letter together with the company's certificate of authorised signatures.
I asked to pay for my international trip in instalments and was refused. What can I do?
For travel abroad (with the exception of Northern Cyprus), credit card instalment plans are prohibited by a decision of Türkiye's Banking Regulation and Supervision Agency (BDDK). This is outside the control of airlines and travel agencies — they simply cannot offer it.
I'm a Turkish citizen living abroad and my spouse is a foreign national. We booked through an agency, but they later called saying the hotel wants a price difference. Is this allowed?
In the tourism industry, customers from different countries belong to different markets, so market-based pricing is permissible. Agencies usually disclose this on their websites, stating that the published prices apply to Turkish citizens and to individuals holding a Turkish residence or work permit. We therefore recommend reading the agency's website carefully before booking.
I made a pay-at-the-hotel booking through a travel agency. I want to pay by credit card but the hotel refuses. Would a complaint succeed?
If your contract or voucher says nothing about being able to pay by credit card — no. Under the regulation, where the agency makes the booking but payment is made directly by the customer, the hotelier is free to accept or refuse credit cards.
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