Terms & Travel Glossary

The Kütahya Chart is an advisory schedule published by TÜRSAB (the Association of Turkish Travel Agencies) that courts and consumer arbitration committees also frequently rely on. It sets out the discounts or additional services guests should receive for various shortcomings and defects at hotels. Because it is advisory, it is not always applied — but it is worth checking before you submit any claims about your stay to your agency or hotel.

Read the full text of the Kütahya Schedule →

Half board: Accommodation that includes the room plus two meals — breakfast and usually dinner — with all other services charged separately.

Full board: Accommodation that includes the room plus three meals — breakfast, lunch and dinner — with all other services charged separately.

In a double room, a single large bed for two is described as a "French bed" (double bed), while two separate single beds are described as "twin beds".

A voucher is a document issued on the basis of the contract between the consumer and the travel agency. It sets out the details of the accommodation, transport, guiding services, board basis and so on, and is usually presented by the consumer to the service provider when the service is used.

Particularly in European countries, a bed & breakfast stay typically comes with a light breakfast of bread, toast or croissants with butter, honey or jam, and coffee. In Türkiye, bed & breakfast usually means an open buffet with options like eggs, omelettes, cereal and menemen. So if the voucher or booking confirmation for a stay abroad says "continental breakfast", we suggest lowering your breakfast expectations accordingly.

Conservative (halal-friendly) hotels are properties where male and female guests typically use separate facilities — separate pools, restaurants, gyms and so on. Some offer both separate and mixed areas, while others have separate areas only. In these properties, phones and cameras are usually banned in shared areas — particularly in women-only zones, where guests who normally dress modestly may be uncovered. Check the specific concept details of each property before booking.

MICE stands for Meetings, Incentives, Conferences and Exhibitions — in short, business tourism and business travel. Congress tourism in particular is the most common form of MICE in Türkiye.

No, they are different. However, if your timeshare ownership grants overnight stays in a property across multiple periods, the rules on timeshare holiday contracts may apply. Also, timeshare ownership (devre mülk) is a real right registered at the land registry and enforceable against everyone. Whatever it's called — devre mülk or devre tatil — we recommend speaking to a lawyer before taking any steps in this area.

A Destination Management Company (DMC) is a professional services company with local knowledge, expertise and resources in a specific tourism market, working on the design and delivery of events, activities, tours, transport and programme logistics.