I run a hotel. People who never stayed with us post fake reviews on platforms like Trivago, Şikayetvar, Google and Otelpuan. What can I do?

Under the Regulation on Commercial Advertising and Unfair Commercial Practices, platforms like Şikayetvar must verify reviews before publishing them and must also give the business 72 hours to respond. Google, however, currently has no direct verification obligation under Turkish law, which is why anyone can rate you there — but you can still exercise your right of reply on Google too. Separately, you can apply to have reviews older than one year removed.