Under Article 30 of Law No. 1618, if a travel agency takes customers to a particular shopping venue without their knowledge and consent, and either the agency or the venue profits from it, the agency's licence is revoked and it is banned from operating as a travel agency for 5 years. You can file a complaint with the Ministry of Culture and Tourism.
This content is general information, not legal advice. Consult a lawyer about your specific situation. Legal Disclaimer
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