We checked in, had dinner at the hotel and got food poisoning. We filed complaints against both the hotel and the booking agency — what happens now?

In food poisoning cases, expert witness findings carry great weight. Depending on the type and onset of the poisoning, something you ate or drank before arriving at the hotel could also be the cause, or the expert may conclude that the hospital report from that day cannot establish the source. Check whether other guests filed similar complaints about the hotel for the dates of your stay — at the very least, try to show you were not the only person affected. Legally, however, unless your agency or one of its employees actually prepared and served the food, the agency cannot be held liable for an incident that occurred inside the hotel due to the hotel's negligence.